Indian Railway Catering and Tourism Corporation (IRCTC) has taken some measures to ensure that passengers like us are not overcharged, and if so, then complaining about such incidents is as easy as possible:
They try to serve standard food products and proprietary articles such as packaged drinking water, biscuits and cold drinks etc., which have a printed MRP on them. Remember, retailers may sell below the MRP but it is an offence to charge a price above the MRP (MRP is the maximum retail price of a product, inclusive of the taxes).
As a result of continuous checking, the IRCTC Corporate Office has taken a policy decision to impose a fine of Rs.20000 on persons found overcharging the passengers (this applies to the caterers/sellers licenced by the IRCTC on trains)
Routine checks are conducted to ensure that the firms shortlisted by the Railway authorities make their products available at the same quantity and MRP as the local market rate.
Surprise visits by officials from the Vigilance Commission of IRCTC to check any compromise in quantity and quality, violation of rules and regulations, etc.
Many coaches now have menu cards and important numbers pasted on their walls so that passengers are aware of the exact quantity and price of a particular item to avoid being overcharged.
One may also check the a-la-carte menu, menu for Rajdhani/Shatabdi and standard menu for mobile units on the IRCTC website http://www.irctc.com/menu.html to find out actual prices.
Complaint Management System (CMS): Passengers may lodge their complaints online on the website www.irctc.com of Indian Railways. When you register a complaint, you will be allotted a unique complaint id number through which you can keep checking the status of your complaint.
Quick filing of complaints: Through the National Toll Free Number, 1800111139, the passengers can register their complaints on the phone at any time. You can also lodge your complaint through SMS on 9711111139.
They try to serve standard food products and proprietary articles such as packaged drinking water, biscuits and cold drinks etc., which have a printed MRP on them. Remember, retailers may sell below the MRP but it is an offence to charge a price above the MRP (MRP is the maximum retail price of a product, inclusive of the taxes).
As a result of continuous checking, the IRCTC Corporate Office has taken a policy decision to impose a fine of Rs.20000 on persons found overcharging the passengers (this applies to the caterers/sellers licenced by the IRCTC on trains)
Routine checks are conducted to ensure that the firms shortlisted by the Railway authorities make their products available at the same quantity and MRP as the local market rate.
Surprise visits by officials from the Vigilance Commission of IRCTC to check any compromise in quantity and quality, violation of rules and regulations, etc.
Many coaches now have menu cards and important numbers pasted on their walls so that passengers are aware of the exact quantity and price of a particular item to avoid being overcharged.
One may also check the a-la-carte menu, menu for Rajdhani/Shatabdi and standard menu for mobile units on the IRCTC website http://www.irctc.com/menu.html to find out actual prices.
Complaint Management System (CMS): Passengers may lodge their complaints online on the website www.irctc.com of Indian Railways. When you register a complaint, you will be allotted a unique complaint id number through which you can keep checking the status of your complaint.
Quick filing of complaints: Through the National Toll Free Number, 1800111139, the passengers can register their complaints on the phone at any time. You can also lodge your complaint through SMS on 9711111139.
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